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STORE POLICY

 

1

Payment

You can pay for your order via credit card, debit card and Paypal through our merchant processor found at checkout. 

2

Order Fulfillment

Your order will ship within 5-7 business days as our products are made in small batch by hand for quality and maximum freshness. Waist beads and other jewelry orders are fulfilled within 7-10 business days generally, however larger and more intricate pieces can take longer. If your piece(s) will take longer than this timeframe we will reach out to you and let you know to manage expectations. Jewelry is handmade and custom to size, creating a larger order fulfillment time. You will receive an email with the tracking number of your package when your order ships. Please contact us with any issues. 

3

Shipping

Shipping is always via United States Postal Service. For orders under $13, they will be shipped via USPS First Class Mail with tracking at a discounted rate of $3.75. All orders $13 and above will be shipped USPS Priority at a rate of $8.25. Shipping is free for orders above $49. You will receive your order after our 5-7 business day production time. You will receive an email with the tracking number of your package when your order ships. Please contact us with any issues. 

4

Secure Ordering & Payment Options

All customer accounts, ordering and payments are processed through a secure server. We do not share any information from our customers at any time for any reason. 

5

Returns & Refunds

Returns and refunds will only be accepted if the item(s) ordered arrive damaged or defective. All shipping is insured and returns/refunds will be assessed on a case by case basis. 

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